ACC2: Siemens Releases Cardiology-Specific Remote Troubleshooting Service


March 29, 2007

Siemens Medical Solutions Service Division has added a new product to its portfolio of services. Remote CardiacIT Administrator, available on syngo Dynamics Server or Acom.Net, is a server maintenance package that proactively ensures servers stay up and running, sparing cardiology facilities from costly downtime.

Servers require regular and consistent monitoring, especially mission-critical systems like the Acom.Net and syngo Dynamics servers because unaddressed problems can proliferate and compromise stability. Remote CardiacIT Administrator is a proactive, weekly monitoring solution that is manned by Siemens-certified technical engineers. They review system status events for application and server hardware errors, trends or potential problems with non-archived patient data, helping to avoid issues before they occur.

“With the Remote CardiacIT Administrator, Siemens Medical Solutions can remotely delegate many routine maintenance tasks. It allows us to further improve the uptime of our syngo Dynamics and Acom.Net servers for our cardiology customers,” said Randy Hill, vice president, Siemens Medical Solutions Service Division. “This solution offers a tremendous value in terms of saving administrator time and improving system stability.”

On a weekly basis, Siemens-certified engineers will check for administration errors; archive device and media log errors; perform remote repairs when possible; and

notify customers when they need to take action. Additionally, the Siemens engineers can dispatch on-site service technicians if a remote fix is not possible.

The Remote CardiacIT Administrator service is available on any server or syngo Dynamics server. It works with those servers in conjunction with a Siemens Medical Solutions cardiac catheter lab.

Siemens provides proactive leading-edge diagnostic imaging technologies, including integrated solutions for interventional cardiology, nuclear medicine and echocardiography. syngo Dynamics is a multi-modality, dynamic image review, picture archiving and communications system (PACS). It enables evidence-based reporting to help improve the efficiency of clinical procedures for cardiology and general imaging.