McKesson Recognizes Canadian Center’s Boost in Managing Congestive Heart Failure


July 22, 2008

July 22, 2008 – To recognize excellence in the use of healthcare information technology, McKesson yesterday announced the winners of its eighth annual VIP Award competition, which included Provincial Health Contact Centre, Winnipeg, Manitoba for its program to better manage patients with chronic diseases, specifically congestive heart failure.

The Provincial Health Contact Centre (PHCC), operated by Misericordia Health Centre, provides nurse symptom assessment, triage, health education and referral to a diverse population throughout the Canadian province of Manitoba. In 2005, the Winnipeg Regional Health Authority enlisted the centre to help launch a program to better manage patients with chronic diseases, specifically congestive heart failure. In turn, the PHCC turned to healthcare partner RelayHealth, McKesson’s connectivity business. Using RelayHealth’s CareEnhance Call Center triage and disease management modules and survey solution, the PHCC has improved CHF patient health, decreased emergency department visits, and reduced length of stay and readmissions to hospitals in the province. The PHCC was the VIP Award winner in the Innovator category.

The judges evaluated entries using a point scale to select winners in three categories: VIP Classic, VIP Patient Safety, and VIP Innovator. Criteria used in selecting winners included using technology to solve a business issue, project methodology, clinical and financial results, and the methodology used to measure results.

The 2008 VIP Award program honors six healthcare organizations for their vision, innovation and results-driven performance in using McKesson and RelayHealth solutions and services to improve the safety, quality and efficiency of healthcare. Each VIP Award winner receives a $10,000 grant from McKesson for its foundation or charity of choice.

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