Carestream’s Smart Link Real-Time Monitoring Achieves Better Uptime Levels for Healthcare IT, Imaging Systems

 

June 16, 2014

Carestream’s Smart Link helps ensure optimal system performance and uptime by continuously monitoring operations of its healthcare IT and digital imaging systems at healthcare providers across the globe. Smart Link is provided as part of Carestream’s customer service maintenance agreements.

Carestream Smart Link personnel remotely monitor more than 100 activities for Vue RIS+PACS systems to ensure they stay within customized threshold levels established by each healthcare provider. The service offers tiered alert levels that direct the Smart Link support team to take immediate action to prevent a disruption in service. Critical alerts, for example, show up as red on the dashboard, and an email notification and phone call alarm are sent to the Smart Link team.

Smart Link also provides monitoring of Carestream’s CR (computed radiography) and DR (digital radiography) imaging systems and digital print solutions. Carestream personnel use advanced diagnostic tools to assess and correct problems when conditions indicate that a system component may have failed, or a system is not meeting specified performance levels.

Carestream customer support personnel record their activities for each service event and an audit log is maintained for every remote connection made to a customer’s system. Carestream uses several secure methods to link to healthcare providers’ locations including a hardware-based VPN solution that supports a variety of network configurations or a direct connection via the Internet that involves secure, encrypted communications with SSL, multi-level authentication, role-based authorization and digital certificates.

For more information: www.carestream.com

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