Feature | December 16, 2010

2010 Best-Performing Healthcare IT Software List Announced

December 16, 2010 – The "2010 Top 20 Best in KLAS Awards: Software & Professional Services" report from KLAS has been released. The report includes the annual rankings of the best-performing healthcare IT vendors based on more than 17,000 interviews conducted yearly with healthcare providers.


KLAS rankings measure a vendor's performance in areas of product quality, implementation, and service and support. The top-rated companies in key market categories earned the 2010 Best in KLAS distinction, signifying their leadership in meeting customer expectations. The award is reserved for companies in the largest and most impactful market segments.


Two new sections, “Overall Software Suite Rankings” and “Disclosure Levels,” are included in this year’s report. The disclosure levels provide a transparent view into the vendor's willingness to share a complete client list with KLAS, which provides a more inclusive assessment of their products' performance.


2010 Best in KLAS vendors for software:


Acute Care EMR - Epic EpicCare Inpatient EMR

Ambulatory EMR (Over 100 Physicians) - Epic EpicCare Ambulatory EMR

Ambulatory EMR (26-100 Physicians) - eClinicalWorks EMR

Ambulatory EMR (6-25 Physicians) - Greenway Medical PrimeSuite Chart

Ambulatory EMR (2-5 Physicians) - e-MDs Chart

Business Intelligence/Reporting - Dimensional Insight The Diver Solution

Cardiology - Digisonics DigiView

Community HIS - McKesson Paragon

Decision Support - Business - Allscripts Sunrise EPSi Decision Support (Eclipsys)

Document Management and Imaging - MedPlus ChartMaxx

Emergency Department - Wellsoft EDIS

Enterprise Scheduling - Unibased Systems Architecture RMS

Financial/ERP - McKesson Pathways Fin./Materials/HR Mgr

Homecare - Homecare Homebase

Laboratory - Siemens Novius Lab

PACS - DR Systems Unity

Patient Accounting and Patient Management - Epic Resolute Hospital Billing

Pharmacy - Epic Willow

Practice Management (Over 100 Physicians) - Epic Resolute/Prelude/Cadence

Practice Management (26-100 Physicians) - McKesson Horizon Practice Plus

Practice Management (6-25 Physicians) - Greenway Medical PrimeSuite Practice

Practice Management (2-5 Physicians) - e-MDs Bill

Radiology - Epic Radiant

Speech Recognition - Nuance eScription

Surgery Management - Unibased Systems Architecture ORMS


2010 Best in KLAS vendors for professional services:


Application Hosting (CIS/ERP/HIS) - Cerner

Claims and Clearinghouse Services - Navicure

Clinical Implementation Principal - Deloitte Consulting

Clinical Implementation Supportive - Innovative Healthcare Solutions Inc.

Financial ERP Implementation - ACS

IT Outsourcing (Extensive) - CareTech Solutions Inc.

Planning and Assessment - Impact Advisors

Revenue Cycle Transformation - Deloitte Consulting

Technical Services - ACS

Teleradiology Services - Virtual Radiologic (vRad)

Transcription Services - Webmedx


In the 2010 report, Epic is the top-ranked overall software vendor, with a performance score of 87.0 out of 100, followed by Picis and Philips. The top-rated overall services firm is Hayes Management (90.5), followed by Vitalize Consulting Solutions Inc. and CTG.


For more information: www.KLASresearch.com/top20


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