September 4, 2008 - GE Healthcare's Diagnostic Cardiology Service team prides itself on exceeding the expectations of its customers. A new poll shows the customers are rewarding their efforts.
MD Buyline's Q2 customer surveys show significant improvements in GE Healthcare's Diagnostic Cardiology Service customer scores.
GE Healthcare's Resting ECG took the top spot in the electrocardiograph category and the company scored significant increases in five of eight categories, overall. In the survey's holter monitoring, cardiac stress and cardiology management segments, GEHC improved in all eight categories.
GE said the positive results are from the company's work to meet customer demands. The company said its field engineers are responding faster, and the customer repair center is streamlined to turn around most jobs in two days while feeding the customer real-time updates. Its U.S.-based technical support team is on call 24 hours a day, every day of the year. GE said its customers are also seeing shorter wait times and are benefiting from the remote connectivity offerings with its Insite-enabled equipment.
For more information: www.gehealthcare.com