Feature | December 14, 2012

2012 Annual Best in KLAS Software Awards Released

The opinions of thousands of healthcare providers help to expand the dominance of some vendors, while helping others surge in rank

December 14, 2012 — KLAS has released the 2012 Best in KLAS Awards: Software and Services report ranking the best performing healthcare IT vendors in just under 100 market segments. This year, nearly 20,000 provider interviews led to a mix of newly crowned and repeat Best in KLAS winners.

“Providers recognize the critical nature that vendors play in improving healthcare delivery,” says Adam Gale, KLAS president. “Thus, a growing number of providers are weighing in on vendor performance. It speaks volumes that providers want to be heard and be counted. And vendors are listening.”

Some highlights from this year include: 

  • Epic sweeps eight Best in KLAS award categories and is named the No. 1 Overall Software Vendor, No. 1 Overall Software Suite Vendor and No. 1 Overall Physician Practice Vendor.
  • athenahealth receives second-most Best in KLAS wins.
  • Impact Advisors wins No. 1 Overall Services Vendor.
  • New software, service, and Best in KLAS segments in the Best in KLAS report.

The following is a list of the 2012 Best in KLAS vendors for software:

Acute Care EMR

Epic EpicCare Inpatient EMR

Ambulatory EMR (1–10 Physicians)

athenahealth athenaClinicals

Ambulatory EMR (11–75 Physicians)

Epic EpicCare Ambulatory EMR

Ambulatory EMR (Over 75 Physicians)

Epic EpicCare Ambulatory EMR

Business Intelligence/Reporting

Dimensional Insight The Diver Solution


Digisonics DigiView

Community HIS

McKesson Paragon

Document Management and Imaging

Perceptive Software ImageNow

Emergency Department

Wellsoft EDIS

Enterprise Scheduling

Unibased USA RMS


Oracle PeopleSoft Enterprise


Homecare Homebase


Siemens NOVIUS Lab




DR Systems Unity v|Series PACS

Patient Accounting and Patient Management

Epic Resolute Hospital Billing


Epic Willow

Practice Management (1–10 Physicians)

athenahealth athenaCollector

Practice Management (11–75 Physicians)

athenahealth athenaCollector

Practice Management (Over 75 Physicians)

Epic Resolute/Prelude/Cadence


Epic Radiant

Speech Recognition

Dolbey Fusion Expert/SpeechEMR

Surgery Management

Epic OpTime

The 2012 Best in KLAS vendors for services are:

Application Hosting (CIS/ERP/HIS)


Claims and Clearinghouse Services


Clinical Implementation Principal

Impact Advisors

Clinical Implementation Supportive

Navin, Haffty & Associates

Extended Business Office


IT Outsourcing (Extensive)


IT Outsourcing (Partial)

Tie between CareTech Solutions Inc. and Xerox

Planning and Assessment

Impact Advisors

Revenue Cycle Transformation

Huron Consulting

Technical Services

Orchestrate Healthcare

Teleradiology Services


Transcription Services


Five new software market segments were added to the report this year. Clinical Decision Support has been separated into three new markets: Clinical Decision Support — Order Sets and Care Plans; Clinical Decision Support — Referential; and Clinical Decision Support — Surveillance. Point of Use Inventory Management and VNA/Image Archive debut as new segments. Due to changes in the market space, Pharmacy and Pharmacy (Community) market segments have been combined into one category.

The report also has six new services market segments: HIE Consulting, ICD-10 Consulting, Image Exchange, Image Archive Outsourcing, Release of Information, and Revenue Cycle Outsourcing.

The 2012 Best in KLAS Awards: Software & Services report is available to healthcare providers online for a significant discount off the standard retail price. To purchase the full report, healthcare providers and vendors can visit www.KLASresearch.com/BestinKLAS to view top ranked vendors for each market segment. Additional rankings and ratings for each category are available in the report.

For more information: www.KLASresearch.com

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