January 27, 2009- For the second straight year, GE Healthcare has earned top honors for Overall OEM Service for cardiovascular X-ray systems in the 2008 IMV ServiceTrak Imaging X-Ray Cardiovascular Systems report.
IMV ServiceTrak reports present a broad, independent analysis of service trends in the imaging industry. The 2008 cardiovascular X-ray survey included 694 responses across four major OEMs. GE received the highest ranking in 17 of the 34 service attributes and improvements in 26 categories.
GE Healthcare took the top ranking in all six service attributes related to OEM Service Engineer Performance, including phone troubleshooting effectiveness, on-site arrival, competence and attitude. For the latter two measures, respondents awarded GE Healthcare service engineers with 96 percent and 95 percent marks, respectively.
For more information: www.gehealthcare.com, imvinfo.com