News | February 06, 2015

Not All Patient Portals Are Created Equal

Five must-have features to look for in a patient portal

patient experience, information technology, royal solutions group

Image courtesy of Royal Solutions

February 6, 2015 — Patient Portals are a trending item in the healthcare industry, but what does the term "Patient Portal" really mean?  And more importantly, what can a Patient Portal do for you?  In reality, the patient portal moniker has become a confusing industry catch-all; patient portals from one vendor may provide entirely different levels of service and interactivity than another.  Adding to the confusion is the fact that both may still fail to offer the services that you as a provider are looking for.  The truth is, some portals are very limited, offering only a basic login and access to patient history.  Other portals, however, are highly functional and interact seamlessly with workflow and offer everything from intuitive check-in to patient reminders, self-registration and even payment options.

Below are a few efficiency-making functionalities you should be looking for when in the market for a patient portal.

1)      Electronic Patient Entered Data & Interoperability

What is the point of a patient portal if your staff is still required to enter patient data?  This is redundant. To leverage the speed and efficiency of technology, information your patients fill-in should automatically get entered and verified in your existing systems of record. The portal could then pull information from your existing systems to provide access to your patients, even from past appointments. One powerful, efficient portal will interact with your entire office, no matter what technologies you already have in place.

2)      Pre-registration From Anywhere or Any Device

While patients are accessing the portal from home, they can also register for appointments remotely. This allows patients to arrive for an appointment with registration complete and fully entered. Additionally, higher-functioning portals allow document uploading and payment options so your patients can walk-in and focus on what matters most, getting treatment.

3)      Patient Estimates & Payments

Get accurate insurance, payment and co-pay estimates and accept payments through your portal. Some portals harness accurate estimation and eligibility software that makes billing less complicated and allows for quicker payments by allowing patients to pay from anywhere while using the portal.

4)      Custom Workflow

Optimize and tailor your workflow and electronic registration to the fastest possible output of your individual practice. Healthcare practices are highly individual and unique; no two offices have the same workflow.  It is likely an out-of-the-box portal geared for one practice will not sufficiently meet all of you needs. Quality vendors, however, will tailor your electronic registration process to match the exact needs of your practice.

5)      Patient Engagement

Quality patient portals automatically remind patients of appointment times, exams, billing etc.  Reminder intervals can be selected by staff or individualized by the patient to suit what serves them best.  Portal reminder features gives office staff freedom from phone calls, letters and email and automatically notifies patients for you. This results in higher front office productivity and patient interaction, while significantly reducing over-bookings and the costly no-show appointment.

Armed with this knowledge, you can find a patient portal that is specifically geared to your office.  Quality patient portals meet unique needs and use seamless technology to interact with existing infrastructure to create a highly functioning, efficient office while adding immeasurable value to the patient experience and your bottom line.

For more information: www.royalsolutionsgroup.com

 

 

Related Content

Text Messaging Could Help Tackle High Blood Pressure in At-Risk Patients

Image courtesy of Michigan Medicine

News | Hypertension| September 06, 2017
A new National Institutes of Health-funded hypertension trial will examine the possibility of using an emergency...
Abbott. St. Jude Medical has updated its firmware to address cybersecurity issues with its Allure Quadra MP and other EP devices

Abbott. St. Jude Medical has updated its firmware to address cybersecurity issues with its Allure Quadra MP and other EP devices.

Feature | EP Lab| August 29, 2017 | Dave Fornell
August 29, 2017 — The U.S.
MDISS Launches 'WHISTL' Network of Medical Device Security Testing Labs
News | Cybersecurity| August 23, 2017
The Medical Device Innovation, Safety and Security Consortium (MDISS) recently launched the first of more than a dozen...
HHS Unveils Improved Web Tool to Highlight Recent Health Information Breaches
News | Cybersecurity| August 21, 2017
The U.S. Department of Health and Human Services (HHS), Office for Civil Rights (OCR) recently launched a revised web...
Healthcare cybersecurity concerns have increased dramatically as EMRs and medical devices become more digitally connected.

Healthcare cybersecurity concerns have increased dramatically as EMRs and medical devices become more digitally connected.

Feature | Cybersecurity| August 18, 2017 | Dave Fornell
August 17, 2017 — Cybersecurity has become a growing concern in healthcare as patient data, medical systems and impla
Houston Methodist Hospital Enters Multi-Year Technology and Research Agreement With Siemens Healthineers
News | Cardiac Imaging| August 17, 2017
Houston Methodist Hospital and Siemens Healthineers have entered into a multi-year agreement to bring cutting-edge...
ScImage Awarded U.S. Government DIN-PACS IV Contract
News | PACS| August 16, 2017
ScImage Inc. was recently awarded a new DIN-PACS IV (Digital Imaging Network/Picture Archiving and Communications...
The FDA is concerned about cybersecurity of ICDs and cyber security of other medical devices.
Feature | Cybersecurity| August 16, 2017 | Dave Fornell
There is growing concern among patients and regulators that medical devices, especially implantable electrophysiology
Xavier University Announces Healthcare Artificial Intelligence Summit
News | Artificial Intelligence| August 07, 2017
Xavier University has launched the Xavier Center for Artificial Intelligence (AI), a pioneering effort to accelerate...
Nuance Restores Service to Majority of eScription Clients Following Malware Incident
News | Information Technology| July 28, 2017
Nuance Communications Inc. provided an update on its restoration process following the previously reported June 27,...
Overlay Init