April 1, 2009 - Vital Images Inc. has become the first and only advanced medical visualization provider to achieve certification for Excellence in Service Operations by the Service & Support Professionals Association (SSPA), said the company.
To attain this certification, the company was benchmarked against industry best practices in a number of areas including support operations, customer satisfaction, service sales and marketing, product serviceability, technology infrastructure and human resource systems.
The SSPA, together with J.D. Power and Associates, conducted a rigorous in-depth audit of all aspects of Vital Images' customer support organization and operations, evaluating the company against more than 290 best practice criteria. SSPA noted strengths in the company's practices including executive support for service excellence, appropriate metrics, support call responsiveness and follow up, among many others.
"Vital Images is the first medical software organization to achieve this certification," said Joanne Weigel, director, operational certification programs for SSPA. "The certification demonstrates that Vital Images has service excellence as a top priority and their commitment was evident in the onsite audits of their organization."
For more information: www.vitalimages.com