News | Information Technology | July 28, 2017

Nuance Restores Service to Majority of eScription Clients Following Malware Incident

Company announced that 75 percent of clients are back online after worldwide NotPetya malware incident

Nuance Restores Service to Majority of eScription Clients Following Malware Incident

July 28, 2017 — Nuance Communications Inc. provided an update on its restoration process following the previously reported June 27, 2017, global NotPetya malware incident that affected many companies in a wide range of industries around the world.

As of today, Nuance Healthcare has brought back on-line the majority of its client base for its flagship eScription LH platform, restoring 75 percent of clients, which account for approximately 90 percent of the total annualized volume of lines that are transcribed on that platform. The transcription platform is used by medical professionals for clinical documentation.

"This was a challenging situation, but Nuance has been a great partner throughout," said Tim Thompson, chief information officer and senior vice president of BayCare Health System, Clearwater, Fla. "We appreciated their efforts to keep us informed about their progress and they worked with us to give us the confidence we needed in their security infrastructure. We are now fully functional and all of our doctors are back to dictating."

"Nuance has been working 24/7 to restore, communicate and enhance their security infrastructure to return us to full functionality so that we can continue to serve our patients. They have made themselves available to talk with customers day and night. That's exemplary of why we have been such a loyal Nuance customer for 15 years," stated Debra Harris, director of health information management and clinical documentation improvement at Salem Health, Salem, Ore.

In addition to the progress made in restoring service on the eScription LH platform, the entire client base of the eScription RH and Clinic 360 solutions that reside on the cloud-based Emdat platform have had service fully restored since July 3. All clients of Nuance's Critical Test Results Management application, which is part of the radiology workflow, were reactivated on July 16. Nuance is providing cloud-based options for a sub-set of the client base that were on older iChart and BeyondText transcription platforms. No Nuance customer data has been altered, lost or removed by the malware.

Use of Nuance's Dragon Medical One dictation system product has increased among clients seeking an alternative for physicians to capture patient documentation. The PowerScribe and Dragon Medical One solutions were not impacted by the June 27 incident and have remained available to customers.

Read the article "Healthcare 2015 Data Breaches - Why the Cloud Is Not Reponsible."

For more information:

Related Content

The annual Azbee Awards are hosted by the American Society of Business Publication Editors (ASBPE) to recognize editorial and design excellence in the business, trade and specialty press.
News | Business | March 08, 2018
Scranton Gillette Communications’ Diagnostic and Interventional Cardiology (DAIC) was recently named a 2018
Fysicon announced its acquisition by Canon Medical Systems Corporation.
News | Business | March 08, 2018
Fysicon announced its acquisition by Canon Medical Systems Corporation. Linda Elberse, CEO of Fysicon, stated: "Being...
ACC 2018 Cardiovascular Summit Teaches Cardiology Best Practices
News | Business | February 28, 2018
The American College of Cardiology’s Cardiovascular Summit will begin on Thursday, Feb. 22, 2018, bringing together...
FDA Releases Final Rule on Data Acceptance from Medical Device Clinical Investigations
News | Business | February 21, 2018
The U.S. Food and Drug Administration (FDA) issued the final rule on “Human Subject Protection; Acceptance of Data from...
Amazon, Berkshire Hathaway and JPMorgan Chase to Form New Healthcare Company
News | Business | January 30, 2018
January 30, 2018 — Amazon , Berkshire Hathaway and JPMorgan Chase & Co.
News | Business | January 16, 2018
American College of Cardiology (ACC) Chief Executive Officer Shalom “Shal” Jacobovitz will be leaving the College...
CMS Launches New Voluntary Bundled Payments Model
News | Business | January 10, 2018
The Centers for Medicare & Medicaid Services (CMS) Center for Medicare and Medicaid Innovation (Innovation Center)...
Toshiba Medical Systems Changes Name to Canon Medical Systems Corp.
News | Business | January 08, 2018
January 8, 2018 — Canon Inc. and Canon Medical Systems Corp.
CMS Announces Final Changes, Cancellations of Mandatory Bundled Payment Models
News | Business | December 21, 2017
The Centers for Medicare & Medicaid Services (CMS) last week finalized the cancellation of the mandatory hip...
Catheter reprocessing can reduce costs in the cath and EP lab.
Feature | Business | December 19, 2017 | Lars Thording
As payers and other healthcare entities look to better manage costs, especially in the acute care setting, it is impo
Overlay Init