News | July 05, 2018

Jackson Health System Signs 11-Year Agreement for Philips' Enterprise Monitoring as a Service

Partnership will help reduce costs, standardize enterprise patient monitoring and management to improve patient and staff satisfaction

Jackson Health System Signs 11-Year Agreement for Philips' Enterprise Monitoring as a Service

July 5, 2018 — Philips and Florida’s Jackson Health System, one of the nation's largest public health systems, announced the world's first long-term strategic partnership based on an Enterprise Monitoring as a Service (EMaaS) model.

Designed to support Jackson's efforts to enhance patient safety and continuous monitoring across the network, the partnership will pioneer EMaaS and allow the health system to adopt state-of-the-art patient monitoring systems for a per-patient fee. This new business model will eliminate up-front costs while allowing Jackson to standardize patient monitoring at all acuity levels for each care setting across its network. Creating a more seamless experience for patients and staff to deliver the right care at the right time, the partnership will help Jackson further expand its quality of care for residents of Miami-Dade County.

An integrated healthcare delivery system, Jackson Health System consists of:

  • Its centerpiece, Jackson Memorial Hospital, Jackson South Medical Center, Jackson North Medical Center, Holtz Children's Hospital, Jackson Rehabilitation Hospital, Jackson Behavioral Health Hospital;
  • A network of UHealth Jackson Urgent Care centers;
  • Multiple primary care and specialty care centers; and
  • Two long-term care nursing facilities.

The new Jackson West Medical Center campus is under development in the City of Doral, and will feature adult and pediatric emergency rooms and outpatient services.

Unlike traditional business models — where a hospital may purchase and own the patient care monitoring system and is responsible for ongoing upgrades across its network — this new model keeps the ownership with Philips, including all current and future hardware, software and networking solutions. In addition, Philips will provide technical support, help identify clinical workflow optimization opportunities, continuing education, asset and data management. Philips will also help Jackson to design solutions that integrate with core information technology (IT) systems, such as Jackson's electronic medical record (EMR).

"For Jackson, patient safety is paramount, and trying to balance patient safety with the rapidly changing technology landscape requires innovative business models and a true partnership that will allow us to manage our IT needs, while enhancing our quality of care," said Carlos A. Migoya, CEO of Jackson Health System. "This model will assist our drive for operational and clinical excellence through best practices, continuing education and shared accountability, allowing us to focus on what matters most – empowering our staff to deliver the best possible care to our community."

The Philips EMaaS model will give Jackson access to Philips patient care monitoring technologies, as well as innovative monitoring technologies such as the Wearable Biosensor on a per-patient basis. Jackson will also have the flexibility to customize solutions to specific clinical needs as they transition to value-based care and try to deliver on the quadruple aim.

Jackson is the latest healthcare network to sign a long-term, strategic partnership (LSP) with Philips in this business model. Since implementing LSPs in North America, Philips has signed multiple agreements with:

  • Augusta University Health (Georgia);
  • Westchester Medical Center Health Network (New York);
  • Mackenzie Health (Ontario, Canada);
  • Marin General Hospital (California);
  • The Medical University of South Carolina Health (South Carolina);
  • Banner Health (Arizona);
  • Bon Secours (Kentucky);
  • Phoenix Children's Hospital (Arizona); and
  • Children's Hospital & Medical Center Omaha (Nebraska).

For more information:

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